Policies

THINGS TO KNOW

 

SERVICE FEE
It is always our intention to be transparent with our clients. Due to the escalation of pricing from our suppliers and other companies , we have implemented a $2 service fee per visit .

PAYMENT METHODS
All payments are accepted in form of cash ,debit ,credit cards (Visa, MasterCard, Discover, Amex and Debit Card) and personal checks with a state issued id. Apple Pay is available for your convenience.

 

RESCHEDULING + CANCELLATIONS

To cancel or reschedule your appointment, the quickest way is to sign in to your account through our online booking portal or the Mania Hair Studio mobile app. You may also contact us by phone, email, or text.

We understand that life happens and schedules change. Because appointment time is reserved especially for you, we kindly ask for at least 24 hours’ notice when cancelling or rescheduling an appointment. This gives our team time to adjust their schedules and may allow us to accommodate another client who is waiting for an appointment.

The Details

• Appointments cancelled or rescheduled with less than 24 hours’ notice may be charged 100% of the scheduled service(s).

• Missed appointments (no-shows)  may be charged 100% of the scheduled service(s).

We always review individual circumstances with care and discretion.

To help make booking and any necessary changes as seamless as possible, a credit card on file is requested for all appointments.

Thank you for respecting our team’s time and supporting our cancellation policy.

— Mania Hair Studio

TIMELINESS
Out of respect for all of our clients and team, arriving more than 10 minutes late to your appointment may result in being asked to reschedule. When possible, we will do our best to alter your services so that we can offer you the appointment; however, many of our services do not have the ability to do so. If you are running just a few minutes behind, please give us a quick call to update us on your status.

PARKING
For your convenience, we have a dedicated parking lot located in the back of our building as well as an entrance.

ARRIVAL
Upon arrival to MHS, please be sure to check in at our front desk.

GRATUITY
Gratuities are left to your discretion and cannot be added on credit cards.

CLOTHING + PERSONAL ITEMS We are not responsible for any lost/damaged/soiled clothing or personal items during your visit. We encourage you to wear the cape that is provided to ensure your clothes stay clean and damage-free as well as use a provided plastic bag for purses. Please let our team members know if there are any concerns before a service is performed.

GIFT CARDS
To redeem both virtual and physical gift cards, please be sure to have the gift card ID number ready to show the front desk.

CLIENT SATISFACTION

Our goal is always to provide an exceptional experience and results you feel great about. Effective 6/18/26, we will be updating the following policies:
Service Adjustments
If you have any concerns regarding a service, please let us know within 5 days of the appointment. We will address the concerns and schedule a complimentary adjustment.  While we do not offer refunds on services, we are committed to ensuring every guest feels cared for and confident in their results.
Product Returns & Exchanges
Unopened retail products may be returned or exchanged within 14 days of purchase. Returns will be issued as a studio credit toward a future retail purchase.

 

TEAM EFFORT
At MHS we believe in working as a team. We realize and welcome that you may wish to change to a different team member due to schedule changes, pricing, or to gain a new perspective. If for any reason you wish or need to see a different team member, we encourage you to do so and can help refer you to someone who fits your needs.
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