Policies

THINGS TO KNOW

 

SERVICE FEE
It is always our intention to be transparent with our clients. Due to the escalation of pricing from our suppliers and other companies , we have implemented a $2 service fee per visit .

PAYMENT METHODS
All payments are accepted in form of cash ,debit ,credit cards (Visa, MasterCard, Discover, Amex and Debit Card) and personal checks with a state issued id. Apple Pay is available for your convenience.

 

RESCHEDULING + CANCELLATIONS
To cancel or reschedule your appointment, the quickest way is by signing in to your account on our online booking portal or through the Mania Hair Studio mobile app. Otherwise, you may contact us by phone, email or text.

While we understand life happens and schedules shift, we hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.

Beginning January 6, 2026 we kindly ask for 24 hours notice for any appointment changes or cancellations.
The Details:
-Appointments cancelled with less than 24 hours notice may be charged in full.
-Missed appointments(no-shows) may be charged in full.
We always review situations with care and discretion.   To make this seamless, all future bookings are requested to have a credit card on file.  Thank you for supporting us by respecting our policy.

TIMELINESS
Out of respect for all of our clients and team, arriving more than 10 minutes late to your appointment may result in being asked to reschedule. When possible, we will do our best to alter your services so that we can offer you the appointment; however, many of our services do not have the ability to do so. If you are running just a few minutes behind, please give us a quick call to update us on your status.

PARKING
For your convenience, we have a dedicated parking lot located in the back of our building as well as an entrance.

ARRIVAL
Upon arrival to MHS, please be sure to check in at our front desk.

GRATUITY
Gratuities are left to your discretion and cannot be added on credit cards.

CLOTHING + PERSONAL ITEMS We are not responsible for any lost/damaged/soiled clothing or personal items during your visit. We encourage you to wear the cape that is provided to ensure your clothes stay clean and damage-free as well as use a provided plastic bag for purses. Please let our team members know if there are any concerns before a service is performed.

GIFT CARDS
To redeem both virtual and physical gift cards, please be sure to have the gift card ID number ready to show the front desk.

CLIENT SATISFACTION

Our goal is always to provide an exceptional experience and results you feel great about. Effective 6/18/26, we will be updating the following policies:
Service Adjustments
If you have any concerns regarding a service, please let us know within 5 days of the appointment. We will address the concerns and schedule a complimentary adjustment.  While we do not offer refunds on services, we are committed to ensuring every guest feels cared for and confident in their results.
Product Returns & Exchanges
Unopened retail products may be returned or exchanged within 14 days of purchase. Returns will be issued as a studio credit toward a future retail purchase.

 

TEAM EFFORT
At MHS we believe in working as a team. We realize and welcome that you may wish to change to a different team member due to schedule changes, pricing, or to gain a new perspective. If for any reason you wish or need to see a different team member, we encourage you to do so and can help refer you to someone who fits your needs.
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